Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
For REVELSTOKE locals :) You guys get your own coupon code to avoid shipping fees. Type in LOCALPICKUP at the very end of the checkout process and shipping fees will be waived and you can pick up the hat in town.
To offer the best rate for shipping, each item uses the 'calculate shipping' tool for your convenience. It's great to know exactly what your order is going to cost to ship.
I've tried my best to make sure it calculates correctly for multiple items. If for some reason there is an overage charged to you for shipping, I'll be in contact and I will promptly refund you any difference.
I can and do ship directly to the gift receiver, including a personalized note and gift wrapping. Either leave me a note upon check out or message me directly. If the address is contrary to your address also please make sure to either message me before checking out, or amend the shipping address to match that of the person receiving the gift.
I usually send a little note with the item about care instructions. And you can also find a more detailed description of care for your item under the particular listing. But if you have any questions don't hesitate to ask
The answer is yes and also no.
I do not sell the faux fur pom pom's separately. It must be an add on to an order you are placing (for example a hat).
If you love the pom pom's as much as I do and would like to order just them, please contact me and I can direct to the lovely lady who makes them, as I do not make these myself.
Each individual listing has sizing details specific to each hat. But please feel free to message me if you have questions, concerns or would like me to custom make for a particular size :)
I do take custom orders. If you like a colour of yarn and want a particular design, I can make that happen. Or if you have an idea and want to see it created, I'll always do my best to fulfill the request. Some custom orders require a $5 charge, but not all. Each request is entirely unique. Custom orders generally have an extended make time, but it is all dependant on how busy I may be. Feel free to message me :)
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.