Política de frete
I always look to see where items are shipping from when I'm shopping to figure out time and cost of shipping. Domestic shipping will always come with a tracking number, and time of shipping will depend on the option you choose. At checkout once you input your address, your shipping will then be calculated.
International orders (outside of Canada) will all depend on where you are. Keep reading below for more information.
Free standard shipping is provided when items in your cart add up to a minimum of $150 Canadian. This is offered within Canada, USA, Australia and New Zealand. It's automatically applied at checkout. If you'd like tracked shipping on international (outside of Canada) orders, you must choose this. Please note that the promotion only covers standard shipping. Feel free to contact me if you have any questions, or would like to request for orders outside of these countries.
From time to time, with orders that include multiple items, shipping calculations can be off. If there are ever shipping overages, I promptly refund the difference.
If any item is marked as MADE TO ORDER, or CUSTOM, then the time to ship will vary and will be determined for each item. Made To Order items, with the supplies on hand, can be as quick as 3 days to ship. Come the busy season (which is Fall/Winter), this will change and could be at least a week before it ships. I'll use the announcement bar at the top of my website if it goes beyond a week to ship.
Items marked READY TO SHIP, these will ship immediately. 1-2 business days would be the standard.
Afterpay customers will always have their items shipped in under 14 days, no matter how busy we get. You get preference.
You can always contact me if you have any questions.
LOCAL PICK UP
For those who live in Revelstoke, you can now choose Pick Up at checkout. I'll contact you when the item is ready for you.
DOES MY SHIPPED ORDER INCLUDE TRACKING?
All parcels shipped within Canada are shipped via Canada Post and standard shipping does come with a tracking number. You will receive this information with your shipping notification email.
International orders do not come with a tracking number, unless you choose the upgraded shipping option. I do recommend choosing shipping with a tracking number, especially with the delays due to Covid-19. Once your parcel leaves Canada, myself and Canada Post cannot see or know where your package may be. Any delivery delays are out of my control and I please ask that you understand.
HOME COMPOSTABLE MAILERS
All orders are sent out in Better Packaging Dirt Bags, which are at-home compostable mailers. They have the strength of normal Poly mailers, but without the impact to the earth. For more information, go to BetterPackaging.com
CUSTOMS AND IMPORT TAXES
Import duties, taxes, and charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. Any delays in customs are out of my control.