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退款政策

For ALL Furls Refunds/Returns/Exchanges, please go to FURLS FAQ's for more information.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, unworn. It must also be in the original packaging.

Several types of goods are exempt from being returned.
Non-returnable items:
- Gift cards
- Downloadable pdfs (Patterns)
- Custom Order items
- Sale items

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable.  

Late or missing parcels (if applicable)
Late parcels cannot be covered for a refund. 2020-2021 we saw an unprecedented and record amount of parcels and online shopping go through the postal services around the world. Postal services everywhere were delayed due to Covid-19 and they were struggling to keep up. I just ask that you be patient while waiting for your package to arrive. 

If your parcel gets lost in transit on it's way to you, then please get in touch with me and we can discuss the details. If you've chosen an option without a tracking number, then the options are very limited. This is why I've removed untracked options as of January 2021. 

With tracking, it includes insurance, and I will do my utmost to rectify the situation for you. Whether that's a refund or a replacement; we can discuss the options. Please email me at Jasmine@OceanPeakDesigns.ca

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Jasmine@OceanPeakDesigns.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged, or there was an error with your order. If you need to exchange it for the same item, send us an email at Jasmine@OceanPeakDesigns.ca.

Shipping
To return your product, you should mail your product to: 301 Third St East, Po Box 2332, Revelstoke BC V0E2S0, Canada

You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

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