FAQ's

How accurate is your sizing for handmade hats?
Sizing is based on average head circumference measurements.  It is recommended that you measure the head circumference using a soft measuring tape and select based on those measurements rather than selecting the age average alone. 

What's the best way to wash/clean my handmade item?

It will vary from product to product. Almost all my items will have care instructions on the actual listing, and on the product tag attached to your item. I've also put together a blog post going over all the details of caring for your handmade items. Check it out HERE.

For handmade items, even if the yarn used allows to be machine washed, I always recommend not doing that for the longevity of your product. 
I recommend a no-rinse wash like Eucalan, which you can find in my store HERE. With the merino baby blankets, I provide you with a sample of Euculan. 

Never place your faux fur poms in the dryer. Leave them to air dry and if they need fluffing up, use a hairdryer. They are totally removable, so if you do need to wash your hat, untie you pom from the inside of your hat, and reattach once your hat has been washed and dried.

Also, be mindful that Merino wool will shrink if put in the dryer. To avoid disappointment, always lay flat and air dry.

What type of yarn do you use?

The listing for each item will state what type of fibre is used. I've also created an easy way to search by fibre content in the menu at the top of my website. 

Are your items really handmade?

I make all the items myself, and I purchase the Faux Fur Pom Poms from another Canadian small business who hand makes each one!  Be assured that each item is made with much detail and care. The leather tags and buttons are also designed and made by yet another small Canadian business.

How long does it take for my order to ship? Does my shipped order include tracking? Will I be charged duty or taxes?

This all depends on the season and the item being ordered.
Please see my Shipping Policies page for detailed information on time to ship, tracking and duties and taxes. 

Please note that the Winter Jasmine Throw is set up as a custom Pre-Order. This means I have to order in my supplies before I can make it and ship it out. Feel free to contact me directly with any questions.

What is your return policy?

Please see my Returns & Refunds page.
For Furls products, please refer here to Furls FAQ's.

PLEASE NOTE: All pieces are created by hand, so no two items are identical. Please allow for slight variances from what is shown in the photos. I try very hard to accurately represent my product through photographs and description however the colour of the image can vary widely from one computer monitor to another.