Helpful guidelines for sending your holiday cards and packages

I want to help you be as prepared as possible this season. With shipping delays already starting in the USA, I'm sure there'll be delays for Canada Post this season. 

Being a small business/one person run show, my recommendation to avoid any disappointments is to shop early, shop with small local businesses, and ship as early as you can. 

Below is a chart taken directly from Canada Posts website. These are guidelines only, but I hope this helps you plan your Christmas season. 

Sending Packages Domestic

When to send international cards and packages

View dates we recommend sending your holiday packages and cards by to ensure they arrive in the U.S.A. and other international destinations on time.

• Sending packages

https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/holiday-sending-guidelines.page

How accurate is your sizing for handmade hats?
Sizing is based on average head circumference measurements.  It is recommended that you measure the head circumference using a soft measuring tape and select based on those measurements rather than selecting the age average alone. 

What's the best way to wash/clean my handmade item?

It will vary from product to product. Almost all my items will have care instructions on the actual listing, and on the product tag attached to your item. I've also put together a blog post going over all the details of caring for your handmade items. Check it out HERE.

For handmade items, even if the yarn used allows to be machine washed, I always recommend not doing that for the longevity of your product. 
I recommend a no-rinse wash like Eucalan, which you can find in my store HERE. With the merino baby blankets, I provide you with a sample of Euculan. 

Never place your faux fur poms in the dryer. Leave them to air dry and if they need fluffing up, use a hairdryer. They are totally removable, so if you do need to wash your hat, untie you pom from the inside of your hat, and reattach once your hat has been washed and dried.

Also, be mindful that Merino wool will shrink if put in the dryer. To avoid disappointment, always lay flat and air dry.

What type of yarn do you use?

The listing for each item will state what type of fibre is used. I've also created an easy way to search by fibre content in the menu at the top of my website. 

Are your items really handmade?

I make all the items myself, and I purchase the Faux Fur Pom Poms from another Canadian small business who hand makes each one!  Be assured that each item is made with much detail and care. The leather tags and buttons are also designed and made by yet another small Canadian business.

How long does it take for my order to ship? Does my shipped order include tracking? Will I be charged duty or taxes?

This all depends on the season and the item being ordered.
Please see my Shipping Policies page for detailed information on time to ship, tracking and duties and taxes. 

Please note that the Winter Jasmine Throw is set up as a custom Pre-Order. This means I have to order in my supplies before I can make it and ship it out. Feel free to contact me directly with any questions.

What is your return policy?

Please see my Returns & Refunds page.
For Furls products, please refer here to Furls FAQ's.

PLEASE NOTE: All pieces are created by hand, so no two items are identical. Please allow for slight variances from what is shown in the photos. I try very hard to accurately represent my product through photographs and description however the colour of the image can vary widely from one computer monitor to another.

AfterPay - How it works

FREQUENTLY ASKED QUESTIONS

_________________________________________________________________________

HOW DO I USE AFTERPAY?

If you order your Furls hooks through me, at Ocean Peak Designs, you'll be glad to know you can come directly to me for any of the below things.

ABOUT FURLS PRODUCTS

WHAT'S THE DIFFERENCE BETWEEN THE STREAMLINE WOOD HOOKS & THE STREAMLINE RESIN HOOKS?

About the Streamline Resin Hooks

About the Streamline Wood Hooks

The difference between the resin swirl vs wood.
Please note that the price shown here is older (2021 prices) and in USD

FURLS HAS DISCONTINUED HOOKS?

Yes actually. Furls has begun discontinuing hooks. The first hook they have discontinued is the Cafe Streamline Swirl hook as of October 1st, 2022 . My understanding is that more will follow. Because of this discontinuation, any and all warrantied discontinued hooks will be treated on a case by case basis. Furls may not have stock and in the event that they don't, then a refund would be the next option. 

HOW SHOULD I STORE MY HOOKS?

Each hook is a handmade, one of a kind, work of art made by a craftperson just like you. Please treat your hooks with care and make sure not to drop your hooks - they can be fragile if dropped and they roll on flat surfaces. Keeping your hook in it's box, a leather clutch, or a stand is the best way to prevent rolling and dropping. Storing your hook with the hook down will also increase the likely-hood of breaking and will also void the warranty. 

HOW OFTEN DO FURLS PRODUCTS BREAK?

Less than 02.4% of all Furls products experience damages or need repairs (1/4 of the global consumer goods industry standard of 11.3% defects), and we back every product by a replacement or refund warranty. If something breaks during normal use, we'll fix it and make the situation right.

HOW DO THE HOOKS WORK?

Furls hooks combine a unique mix of science and artistry to perfectly meld hand and hook. Watch our Founder talk more about how Furls' hooks work or read all 7 Reasons Why You Deserve a Furls hook to find out more.

HOW LONG ARE THE HOOKS?

Alpha Series: 5.75” - 6" long
Candy Shop: 5.25" - 5.75" long
Odyssey: 6" - 6.5" long
Streamline Wood: 6.5" - 7" long
Streamline Swirl: 6.5" - 7" long
Tunisian: 12" long

HOW HEAVY ARE THE HOOKS?

Streamline Wood: 0.5 oz
Streamline Swirl: 0.75 oz
Odyssey: 1.5 oz

I'M HAVING A PROBLEM USING MY HOOK. HELP!

It might take some time to adjust to using a Furls hook. You may find your grip will naturally adapt to using an ergonomic hook. Our customers often report that once they become acclimated to their Furls hook, they prefer them over all others.

HOW DO I CLEAN / CARE FOR MY FURLS HOOKS?

Alpha Series: Your Alpha Series wooden hook should be polished every couple of months for best results. We recommend Howard Feed 'n' Wax Wood Polish & Conditioner made from Beeswax and Orange. Pay special attention to the top and bottom ends of your Alpha hook(s): if they start to look like bare wood, they just need a polish.
Odyssey: Gently wipe down with a damp cloth.
Streamline Wood: Gently wipe down with a damp cloth.
Streamline Swirl: Gently wipe down with a damp cloth.
Candy Shop: Gently wipe down with a damp cloth.
Tunisian: Gently wipe down with a damp cloth.

THE FURLS PROMISE

Furls Fiberarts guarantees that our products are the most luxurious and beautiful fiberarts tools and notions you have ever experienced. If your Furls products do not make your art a more comfortable, luxurious, and beautiful experience, return them for a full refund within 90 days of your purchase.

AGAIN...

If you do not immediately experience less hand fatigue, if your stitches do not become more even, if you do not find your fiberart more enjoyable, or if you are not artistically pleased with the aesthetics of your product, return them - pain-free, for a full refund!

RETURN-REPLACEMENT-REFUND POLICY

All Furls Crochet hooks are guaranteed under the Furls Crochet Promise (see above) to perform to a certain standard. If for any reason you are dissatisfied with your Furls Crochet hook or your Furls Hook fails to live up to our Promise, you are entitled to a 100% refund within 90 days of your purchase. Products must be sent back, in original packaging and be in resell-able condition. All returned or exchanged products 90 days after the purchase date will be subject to a 5% restocking fee with a minimum of $5.00 CAD. Proof of purchase, in the form of your email address, order number, or original order receipt/confirmation, is required for all returns, replacements, and refunds.

REPLACEMENTS, REFUNDS, EXCHANGES

Any product returned for replacement, exchange, refund MUST be returned in good-as-new condition to be eligible, including it's box. It's recommended you keep the packaging and shipping packaging you received your hook in to make it easier to return. As the customer, you are responsible for shipping the product back to Ocean Peak Designs with packaging/shipping materials that prevent damage during transit and also covering the cost of return shipping. Returned product received in poor condition will not be eligible for a replacement, exchange, refund, etc. Original shipping is non-refundable. 

BREAKAGES AND DEFECTS

Products broken by customer negligence (rolls off table, dog chewed, etc.) are no longer covered by Furls warranty. Defective products or products that break in transit or in normal use are eligible for a full refund at any time. Replacements will not be shipped, unless requested, and shipping is not covered by Ocean Peak Designs. Please also read above on how to care for your hooks. Storing them incorrectly will also void your warranty. 

In the case that your crochet hook head breaks while using or is defective, please email me at Jasmine@oceanpeakdesigns.ca and I will take of the warranty claim, which once approved, a refund will be issued promptly. Furls will not issue more than 2 consecutive replacements on wear and tear on Candy Shop paint.

LOST PACKAGES + FALSE DELIVERIES

CANADA orders must wait 30 days after a false delivery before a replacement is issued. Customer must contact their local post office.

International orders must wait 60 days after a false delivery before a replacement is issued. Customer must contact their local post office.

Australian or South African orders must wait 120 days after a false delivery before a replacement is issued. Customer must contact their local post office.

HUMAN BEING POLICY

Ocean Peak Designs, you'll be glad to know, is run by humans aka me and my husband! As humans, we occasionally make mistakes. It is a policy at Ocean Peak Designs to recognize that we occasionally make mistakes and that we take on the responsibility of fixing those mistakes. As human beings, we also have hearts and are willing to work with you to make sure you have exactly the crochet hook you want. We can always be reached by email at Jasmine@OceanPeakDesigns.ca