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FURLS FAQ

If you order your Furls hooks through me, at Ocean Peak Designs, you'll be glad to know you can come directly to me for any of the below things.

ABOUT FURLS PRODUCTS

HOW OFTEN DO FURLS PRODUCTS BREAK?

Less than 02.4% of all Furls products experience damages or need repairs (1/4 of the global consumer goods industry standard of 11.3% defects), and we back every product by a replacement or refund warranty. If something breaks during normal use, we'll fix it and make the situation right.

HOW DO THE HOOKS WORK?

Furls hooks combine a unique mix of science and artistry to perfectly meld hand and hook. Watch our Founder talk more about how Furls' hooks work or read all 7 Reasons Why You Deserve a Furls hook to find out more.

HOW LONG ARE THE HOOKS?

Alpha Series: 5.75” - 6" long
Candy Shop: 5.25" - 5.75" long
Odyssey: 6" - 6.5" long
Streamline Wood: 6.5" - 7" long
Streamline Swirl: 6.5" - 7" long
Tunisian: 12" long

I'M HAVING A PROBLEM USING MY HOOK. HELP!

It might take some time to adjust to using a Furls hook. You may find your grip will naturally adapt to using an ergonomic hook. Our customers often report that once they become acclimated to their Furls hook, they prefer them over all others.

HOW DO I CLEAN / CARE FOR MY FURLS HOOKS?

Alpha Series: Your Alpha Series wooden hook should be polished every couple of months for best results. We recommend Howard Feed 'n' Wax Wood Polish & Conditioner made from Beeswax and Orange. Pay special attention to the top and bottom ends of your Alpha hook(s): if they start to look like bare wood, they just need a polish.
Odyssey: Gently wipe down with a damp cloth.
Streamline Wood: Gently wipe down with a damp cloth.
Streamline Swirl: Gently wipe down with a damp cloth.
Candy Shop: Gently wipe down with a damp cloth.
Tunisian: Gently wipe down with a damp cloth.


THE FURLS PROMISE

Furls Fiberarts guarantees that our products are the most luxurious and beautiful fiberarts tools and notions you have ever experienced. If your Furls products do not make your art a more comfortable, luxurious, and beautiful experience, return them for a full refund within 90 days of your purchase.

AGAIN...

If you do not immediately experience less hand fatigue, if your stitches do not become more even, if you do not find your fiberart more enjoyable, or if you are not artistically pleased with the aesthetics of your product, return them - pain-free, for a full refund!

RETURN-REPLACEMENT-REFUND POLICY

All Furls Crochet hooks are guaranteed under the Furls Crochet Promise (see above) to perform to a certain standard. If for any reason you are dissatisfied with your Furls Crochet hook or your Furls Hook fails to live up to our Promise, you are entitled to a 100% refund or a complimentary replacement or exchange within 90 days of your purchase. All returned or exchanged products 90 days after the purchase date will be subject to a 5% restocking fee with a minimum of $5.00 CAD. Proof of purchase, in the form of your email address, order number, or original order receipt/confirmation, is required for all returns, replacements, and refunds.

 

REPLACEMENTS, REFUNDS, EXCHANGES

Any product returned for replacement, exchange, refund MUST be returned in good-as-new condition to be eligible. Customer is responsible for shipping product back with packaging/shipping materials to prevent damage during transit and covering the cost of shipping. Returned product received in poor condition will not be eligible for a replacement, exchange, refund, etc. 

BREAKAGES AND DEFECTS

Products broken by customer negligence (rolls off table, dog chewed, etc.) are no longer covered by warranty. Defective products or products that break in transit or in normal use are eligible for a replacement or full refund at any time.

In the case that your crochet hook head breaks or is defective, please email me at Jasmine@oceanpeakdesigns.ca and we will take care of your replacement ASAP. Furls will issue multiple replacements on defective products. Furls will not issue more than 2 consecutive replacements on wear and tear on Candy Shop paint.

LOST PACKAGES + FALSE DELIVERIES

CANADA orders must wait 30 days after a false delivery before a replacement is issued. Customer must contact their local post office.

International orders must wait 60 days after a false delivery before a replacement is issued. Customer must contact their local post office.

Australian or South African orders must wait 120 days after a false delivery before a replacement is issued. Customer must contact their local post office.

HUMAN BEING POLICY

Ocean Peak Designs, you'll be glad to know, is run by humans aka me and my husband! As humans, we occasionally make mistakes. It is a policy at Ocean Peak Designs to recognize that we occasionally make mistakes and that we take on the responsibility of fixing those mistakes. As human beings, we also have hearts and are willing to work with you to make sure you have exactly the crochet hook you want. We can always be reached by email at Jasmine@OceanPeakDesigns.ca 

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