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FAQ's

Do you do local pick up?

Yes. Absolutely. You no longer need a code to do this either. You can choose local pick up at checkout rather than shipping and I'll contact you when it's available for you to come and get.

How accurate is your sizing?
Sizing is based on average head circumference measurements.  It is recommended that you measure the head circumference using a soft measuring tape and select based on those measurements rather than selecting the age average alone. 

 

What's the best way to wash/clean my handmade item?

It will vary from product to product. Almost all my items will have care instructions on the actual listing, and on the product tag attached to your item. But feel free to contact me if you have any questions. 

For handmade items, even if the yarn used allows to be machine washed, I always recommend not doing that for the longevity of your product. 
I recommend a no-rinse wash like Euculan, and laying your item flat to dry. With the merino baby blankets, I provide you with a sample of Euculan. 

Never place your faux fur poms in the dryer. Leave them to air dry and if they need fluffing up, use a hairdryer. They are totally removable, so if you do need to wash your hat, untie you pom from the inside of your hat, and reattach once your hat has been washed and dried.

What type of yarn do you use?

The listing for each item will state what type of yarn is used.

My Luxury Line is made with 100% Merino Wool or Peruvian Highland Wool - please read the listing carefully to see what type is used. Other hats are made with a blend of wool and acrylic.

If you are interested in wool free yarn, please send me a message on the Contact Me page and I'll do my best to meet your needs.

Are your items really handmade?

I make all the items myself, and I purchase the Faux Fur Pom Poms from another small business who hand makes each one!  Be assured that each item is made with much detail and care.

How long does it take for my order to ship? Does my shipped order include tracking? Will I be charged duty or taxes?

Please see my Shipping Policies page.

What is your return policy?

Please see my Returns & Refunds page.



PLEASE NOTE: All pieces are created by hand, so no two items are identical. Please allow for slight variances from what is shown in the photos. I try very hard to accurately represent my product through photographs and description however the colour of the image can vary widely from one computer monitor to another.